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Terms of Sale

Payment Types:

For Online Orders via Credit Card (Visa, MasterCard, Discover, American Express) & PayPal


All prices are subject to change without notice. All quotations and bids are valid for 30 days from date of issue, unless otherwise specified. Product pricing and shipping charges presented on this site are in US$ Currency. All transactional pages within utilize 128-Bit SSL encryption to ensure the highest level of security for a safe and secure experience on our sites.

Sales Tax

Sales tax is not collected for orders shipping outside the State of Illinois. Orders shipped within Illinois are subject to an Illinois State Sales Tax and will be shown on your order total during checkout. For Illinois customers seeking tax exempt status, please call for instructions on submitting the appropriate forms or fax your Illinois Form CRT-61 to Customer Support at 1-866-634-1191.

Acceptance of an Order:

Albany Group LLC / reserves the right to decline any order, in whole or in part, when the type or quantity of goods or credit worthiness is unsatisfactory to us.


All order cancellations must be confirmed in writing. Cancellation of factory ordered material will be at the discretion of the manufacturer’s cancellation terms and may be subject to a cancellation fee and/or additional re-stocking fees.


All orders are FOB Factory/Warehouse shipping point via UPS Ground unless otherwise specified at the time of order placement. Upon Delivery of shipment to the carrier, title to and the risk of loss or damage in transit for such shipments passes to the customer.

Orders placed on will ship via UPS Ground Service for arrival in 1-5 business days, subject to stock availability. Back-Orders and extended lead times will be communicated via Email within 48 hours of receipt of order. Expedited shipping methods including UPS 3-Day Select, UPS 2nd Day Air and UPS Next Day Air are available upon request for an additional charge and are shown during checkout when available in your area - subject to product availability.

Orders received before 3:00 p.m. CST (M-F, excluding Holidays) normally ship within 1-3 business days, pending credit approval and stock availability. UPS Shipping times are quoted in business days and exclude weekends and holidays.

We currently ship within the United States and Canada. Expedited shipping days in transit times are from when the order ships, not when the order is placed. For same day order processing/shipping please call to confirm stock and scheduling prior to placing your order. Canadian orders ship via UPS Standard or UPS Worldwide Express and any additional duties or taxes are the customer's responsibility. We do not ship to PO Boxes.

UPS Shipping Notes & Summary Policies: During weather delays, shipments are secured in their facilities and, when possible, redirected in order to speed delivery of your packages. UPS monitors local areas and remains committed to ensuring service resumes as soon as conditions allow safe access. Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. Visit for complete Service Terms and Conditions.


Damaged shipment claims must be reported to both the delivery carrier and Albany Group LLC. All claims must be reported to us with 10 days of receipt of merchandise. Please notify us promptly of any discrepancy in shipment and/or invoicing.

Returned Goods:

Returns may be made within 30-days of the delivery date. All returned material must be in New /Uninstalled condition. A return material authorization number (RMA) should be issued prior returning any material.

Factory Order, Special Layouts and Made to Order items are non-returnable and will be identified as such at time of sale. Installation tools are non-returnable unless damaged or defective at time of delivery. Refunds are credited using the same form of payment used for the original purchase. Return processing is completed within 5-7 business days upon return receipt. No credit will be issued for incomplete, damaged or installed product returns. Customer is responsible for pre-paid return shipments to Albany Group LLC / unless otherwise specified. A re-stocking fee up to 25% may apply to configure to order products.

Submit your RMA Request online... Click Here


Albany Group LLC / assumes no liability for incidental or consequential damages arising from defective parts, nor do we assume any responsibility for failure, breakage or cost which results from abuse, abnormal use, misuse, negligence, accident or failure to install products in accordance with the manufacturer’s directions and specifications. Defective products will be repaired or replaced as directed by the individual manufacturer’s warranty.